TECHNICAL SKILLS

Software:

Active Directory, Exchange Windows 2008/2012 server, Microsoft Office on premise/Office 365, Windows XP/7/8, MAC OSX, Kaspersky, ESET, Symantec, Sophos, Acronis, Remote Desktop, PCAnywhere, DameWare, Log Me In, Veritas Backup Exec 2012, Remedy, Wise Track, Rolm PBX, Avaya, Inter-Tel Phone and voice mail system, Octal voice mail system, Nortel Meridian, Audix Voice Mail system, Adobe CS5, I-Mail Server, SBS 2008, PRTG network monitor, Eaton Intelligent Power Protector, Mail Enable Server, ESXI, vSphere, VMware Workstation 9, vCenter converter, vcenter server, Veeam, Astaro, Arkeia, Web Sense, AST accounting software, Bomgar, SDE, Pointsec, Lotus Notes, Scrutinizer, Big Fix, Juniper client, Lync, adobe creative cloud

Hardware:

SonicWALL 5060/TZ170/TZ150,TZ200, Managed Switches, Cisco ASA 5520, Cisco Wireless controllers 2504/5508, Cisco WAP 2702, Dell Power Vault 3200MD, HP/IBM/Dell laptop hardware, Dell Power Edge servers, HP printers, Copiers, Xerox Printers, bar code scanners, SCSI, Voice/Data cabling, Wireless access points, Astaro Firewall, Astaro Red, Arkeia Appliance, Dell Core switch, Eaton UPS, Netopia routers, Dell R710/R610, RSA Tokens, Lifesize video conferencing, Cisco 7960 IP phones

WORK HISTORY

6/13 – Current

IT Manager,  SFX Entertainment

·               Interfacing with Executive management over IT structure, policies, procedures, budget and projects

·               Managing support for 150 local users and 100 remote users running Windows 7/10 and Mac OSX

·               Remote office support for locations in NJ, CA, FL, NL, AU, BR facilitated though Teamviewer.

·               Responsible for 1 desktop support contractors and 1 AV contractor

·               Assisting with implementation of BYOD global policy

·               Administration of Cisco ASA 5520 firewall/5508 wireless controller/2702 AP/3750x switches

·               Email Administration on hosted Exchange and Office 356 and Google Apps

·               System Administration for ShoreTel VOIP system using Cisco 7960 IP phones/Polycoms

·               Managing BOX cloud storage solution with migration to on premise Egnyte with cloud replication

·               Managing AxTraxNG security card system

·               Supporting conference room AV units using Crestron, LifeSize and Wireless presentation system

·               Managing Adobe Creative Cloud Enterprise account

·               Procurement of hardware/Software and inventory tracking

·               Supporting various mobile platforms - Android, iPhone, Blackberry and iPad

·               Supporting the legal team with sensitive matters rated to e-discovery

·               Completed multiple deployments:

Ø       ESXI host and SAN following deployment converted existing physical hardware to virtual

Ø       Active Directory on Server 2012 running on Hyper-V deployed to a Dell R610

Ø       Office 365 global rollout for PC/MAC

Ø       OCS Centralized hardware inventory tracking system on AWS

Ø       Sophos centralized AV server on AWS

Ø       Crash Plan to provide off site back up for in house accounting system MAS90

Ø       LifeSize deployment to remote locations at the global level

·               Spearheaded multi floor infrastructure buildout for office relocation:

Ø       Overseeing contractors/consultants

Ø       Approved floor plans for voice/data/fiber and riser cabling

Ø       Finalized MDF/IFD designs

Ø       Procurement of network/server hardware/security equipment

Ø       Devised plan for moving current network/server/workstation hardware to new location

Ø       Deployment of all network/server hardware/Software across 4 floors consisting of Cisco 5508 Wireless controllers – Aironet 2702 access points - Cisco 3750X switch stack – Dell Power edge R620 – Dell Power Vault MD3200i SAN – ESXI – Veeam

5/12 – 4/13

                                                                                                                                                                                   Thomas V. Calandrino       

Technical Team Lead,  US Environmental Protection Agency

·               Main point of contact for IT Department with a team of 15 across 3 locations

·               Managing helpdesk/Desktop Support functions. Documenting and enforcing procedures

·               Responded to all support issues concerning branch chiefs , managers and executives

·               Monitoring trouble tickets queue to maintain contractual SLA agreements

·               Adhering to strict government IT security policies for on boarding and off boarding users

·               Providing Desktop support. 1600 users running Windows 7 Professional/Enterprise workstations

·               Reporting to EPA headquarters on the resolution of network security issues

·               Deployed Outlook 2007 as the beginning phase of email migration from Lotus Notes to Office 365

·               Assisting with migration from SDE to Remedy. Directly accountable for asset management piece

·               Supporting Dell R710 physical servers and 50 virtual servers running on cluster of 4 ESXI 5.1 hosts

·               Responsible for data restores and file replication from NY to NJ office

·               Managing print servers. Deployed jet admin to manage printer configurations for 200 HP printers

·               Supporting Active Directory, file permissions, maintain Group Policy on 2008 server R2

·               Maintain backups of all Windows servers physical and virtual using Backup Exec 2010/2012

·               Providing remote support through BOMGAR

·               Imaging Dell 6420, 6220 laptops and Dell GX 620, 755, 780 desktops using Symantec Ghost

·               Cross training on Avaya PBX VOIP system

1/11 – 6/12

    7/06 -2/09     

Network Administrator,   Corporate Resource Development

·               Main point of contact for the IT department with one direct report

·               Create new IT policies and procedures

·               Coordinate with departmental leads for the installations or moving of equipment

·               Responsible for 300 workstations, 15 servers and 12 remote locations

·               Deployed WSUS 3.0 on server 2008.

·               Support 5 mail servers, 2 Exchange Servers and 3 I-Mail servers.

·               Supported SBS server running Active Directory with Exchange 2007

·               Maintain 5 Active Directory domain controllers running 2000 Server  thru 2008 Server R2

·               Manage backups using Veritas software and Arkeia network Appliance

·               Set up ESXI 5.0 host. Converted Physical servers to virtual machines

·               Roll out ESET centralized management Antivirus

·               Maintain Dell Power connect core switch, Netopia routers and 3 com switches

·               Redesign server room, installed air conditioning units, cat 6cables, server rack, and switches

·               Deploy 2 Eaton 5130 UPS with network management card.

·               Network monitoring providing first point of contact for daily and emergency situations

·               Provide end user support for Blackberry, Android and iPhone

·               Setup Astaro, Astaro red and SonicWALL firewall appliances.

·               Heavy desktop support and troubleshooting for Outlook 2003, 2007 and 2010

·               Managed Web Sense in house server

IT Manager/Network Administrator,  Spanierman Gallery LLC                                     

·               Managing the IT functions and supervising a staff of 3

·               Supported 60 users in 3 locations. NYC, LI and BRX

·               Supported 4 Dell PowerEdge 1800 servers 3 running  2003 server R2 one running 2008 server

·               Maintained an E-mail server running 2003 server with Mail Enable Enterprise Edition

·               Responsible for coordinating updates, and bug fixes on the Oracle database server

·               Redesigned the company network. Migrated from workgroup to Active Directory environment

·               Replaced and configured 3com managed and unmanaged switches

·               Deployed Kaspersky antivirus centralized management throughout the companies 3 locations

·               Installed SonicWALL TZ170 (enhanced interface) configured security policies and WAN failover

·               Setup remote access for company employees using RDP and VPN

·               Supported a Nortel Meridian phone and voice mail system

·               Rolled out Microsoft Office upgrade to 2007

·               Reviewed existing bills brought in new vendors/contractors and cut IT costs

·               Set up HP web jet admin to manage 15 printers through the company

·               Managed web designers and coordinated website updates and changes

·               Organized software licensing agreements and corrected licensing violations

·               Setup daily tape backup with backup exec and configured disk to disk backups

·               Installed and secured wireless access points

·               Created and deployed PC images

·               Supported MacBook,  MacBook Air, MacBook Pro, IPad Blackberry, Android

    3/04 -7/06

                                                                                                                                                                                                            Thomas V. Calandrino

Senior Infrastructure Support Technician,  Tache Jewelry

·               Provided Desktop, Network, Printer, and Telecom Support for 500 users

·               Performed moves, additions, and changes for desktop computers and phones

·               Maintained Desktop computers consisting of various Dell and HP/Compaq models

·               Imaged desktops and laptops using Norton Ghost

·               Responsible for user accounts and group policies on Windows 2003 Active Directory Server

·               Managed Exchange 2003 Server

·               Supported Microsoft Office 2003

·               Supported Microsoft business solutions Navision

·               Managed printers through HP web jet admin

·               Configured and maintained Symantec Antivirus server version 10

·               Configured and maintained WSUS server

·               Maintained daily tape backup rotation through Veritas backup exec 10

·               Replaced UPS units and batteries as needed

·               Replaced 3Com Switches and Cisco Routers as needed

·               Configured and secured Sonic Pont and D-link wireless access points within the company.

·               Configured Sonic wall 5060  for security, content filtering  and VPN access

·               Installed new voice and data cables when necessary

·               Provided phone system administration for an Inter-Tel phone and Voice Mail system

EDUCATION & TRAINING

3M Telecom Training Center for Fiber Optics: 1998

·   6100 hot melt ST connectors

·   6300 hot melt SC connectors

·   8100 YS hot melt ST single

·   6901 ST crimplok connectors

·   6900 SC ctimplok connectors

·   Fiber Optic OSP cable preparation

Siemens Telecom Training center: 2001

·   Hicom 300 CS and 9751 PBX System Administration

New Horizons Computer Learning Center:  2002 – 2003  (various courses taken can provide documentation upon request)

Trainsignal Computer Based Courses:  2011

·   Microsoft Exchange Server 2010

·   Microsoft SharePoint Server 2010

·   Microsoft 2008 Server

·   VMware

Training provided by Vendors: 2011

·   Arkeia backup hardware appliance

·   Replay backup software appliance

·   IP Switch I-mail

CERTIFICATIONS

Microsoft Certified Professional (ID# 2831931)

Microsoft Certified Systems Administrator (Windows 2000 and 2003 Server)

Microsoft Certified Systems Engineer (Windows 2000 and 2003 Server)

CompTIA Certified Technician (ID #001000211134)

·   A+

·   Network+

·   Security+

Cisco (ID #CSCO10570807)

·   CCNA Cisco Certified Network Associate

ITIL Foundation V3

VMware (ID # 01276703Z-00415739)

·   VMware Certified Associate – Data Center Virtualization

·   VMware Certified Associate – Cloud